Account conditions
Check the age requirement and any account or location conditions before playing.
Game terms & settlement
Fair Go Betting Rules
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- 01Key rulesGeneral terms
- 02Place a betBet acceptance
- 03Bet limitsLimits and restrictions
- 04Settle a resultResults and settlement
In this guide
Key rules
General terms and conditions
Check account, game and promotion terms together. Conditions for one may affect how another applies.
Game conditions
Review each game's instructions, paytable, outcomes and feature conditions.
Promotion conditions
Check eligible games, stake conditions, balance rules and any redemption terms.
Placing bets
Bet acceptance and placement
- 01
Check the relevant terms
Review the game instructions, account terms and any active offer conditions.
- 02
Confirm your stake
Check the stake, currency and balance selected before submitting a bet.
- 03
Look for confirmation
A tap or click does not by itself confirm that a bet was accepted.
- 04
Keep the reference
Save the game or transaction reference if you need to make an enquiry.
Restrictions
Fair Go bet limits and restrictions
| Rule area | What to review |
|---|---|
| Minimum age | 18+ |
| Location | Check the terms that apply to your location in Australia. |
| Stake limits | Check the limits shown in the game or at bet placement. |
| Game availability | Review the game version and its available features. |
| Promotions | Check the offer terms for eligible play and balance conditions. |
Settle a result
Results and settlement
| Component | What to review |
|---|---|
| Completed round | Check the game's rules for how a round and valid outcome are defined. |
| Payout calculation | Refer to the game paytable and its payout details. |
| Settlement currency | AUD |
| Corrections | Check the applicable terms and the account record for any adjustment. |
| Transaction history | Review the recorded bet, result and balance. |
An animation on screen may differ from the final transaction record; check your history.
Bonus play
Promotional play and balance conditions
Read the full offer terms
Check eligible games, which balance is used, any wagering conditions and what happens at expiry or withdrawal. Promotional conditions may differ from cash-balance rules.
Bet issues
Interrupted or cancelled transactions
A rejected request, interrupted game and voided transaction are not the same. Check the account record and relevant terms to understand what happened.
Connection lost during play
A connection issue alone does not show whether a round was accepted or completed. Check the recorded status.
- What round reference and status appear in your history?
- Which interruption condition applies?
- Is the stake or result recorded in your history?
Bet request not accepted
Check whether the request was rejected or accepted and settled.
- Does the record show acceptance?
- Was an amount deducted?
- What reason and condition are shown?
Bet recorded as void
Review the relevant condition and any account adjustment.
- What reason and rule were given?
- How does the account record show the adjustment?
- Which enquiry route is available?
Disputes
Disputes and rule questions
Gather the details
A clear timeline and the relevant rule can help explain an issue.
- Keep the game and transaction reference.
- Save the relevant terms and offer conditions.
- Compare the displayed result with the recorded status.
- Ask which condition was applied and how to follow up.
Common questions
Fair Go betting rules FAQ
Which Fair Go rules apply to my bet?
Check the game, account and any active promotion terms together. Keep the transaction reference if you need to ask about a particular bet.
What should I do if I lose connection during a game?
Check the recorded round status and applicable game conditions. A disconnected screen alone does not confirm the outcome.
Does every cancelled bet have the same outcome?
The outcome depends on the circumstances and applicable terms. Review the account record and ask Fair Go for clarification if needed.
How can I question a game result?
Keep the game and transaction details, then contact Fair Go's 24/7 live support and ask which rule was applied.
More information
Related information
Fair Go betting rules for Australian players
How Fair Go rules apply to bets
Fair Go betting rules cover bet acceptance, game settlement and the conditions attached to promotional play. The available information does not set out every rule for every game or bet, so review the terms shown in your account and alongside the game before staking funds.
Treat a bet as confirmed when the site records its acceptance. If a game freezes, your connection drops or your balance does not update as expected, check your account history before trying again. Keep the game and transaction details if you need to ask about the bet.
Fair Go bet limits and acceptance
Specific Fair Go bet limits, including minimum and maximum stakes, are not stated in the available information. Limits may appear in the game or when placing a bet; check the amount before confirming, especially after changing games or stake settings.
Do not assume a limit for one game applies to another. If a stake is rejected or unavailable, follow the information on screen rather than repeatedly submitting it. For an unclear limit or acceptance issue, contact Fair Go's 24/7 live support with the game and transaction details.
Fair Go game rules and settlement
Rules and settlement can vary by game. Read its paytable, instructions and information about winning combinations or round outcomes before playing. The available brand information does not provide a universal settlement timetable or explain how every game handles interrupted rounds.
Check your game or transaction history after a round to see whether the bet and outcome have been recorded. If the result or balance appears inconsistent with the game's stated rules, note what happened and contact support. Avoid assuming a pending result is final.
Bonus play and promotional terms
The offer is an AU$1,000 welcome bonus. The available information does not state its minimum deposit, wagering requirement, validity period, eligible games or maximum bet conditions. Review the current offer terms before opting in or playing with bonus funds.
A deposit promotion offers AU$100 on top after a AU$25 deposit, with 1x redemption and no cash-out limit on that deposit bonus. This condition applies to the deposit bonus only; it is not a general rule for all withdrawals or promotions. Check the current terms before redeeming.
Disputes and careful play
For a dispute, compare the game's rules with the recorded bet and outcome. Give support the game, date, time, stake and transaction reference where available; never share your password. Fair Go provides 24/7 live support, but a formal complaints process or resolution timeframe is not stated.
Players in Australia should review the terms that apply to their account before depositing, betting or accepting an offer. The available information does not state a licence or operator, or set out detailed rules for every dispute. Keep copies of relevant correspondence and account records if an issue remains unresolved.
